Mlics
Trade name: MLIC & CO
Registered business address:
Shop No.A-402, Shreeji Arcade, Anand Mahal Road, Adajan, Surat, Gujarat – 395009, India.
Last updated: 18 October 2026
This policy applies to purchases from mlics.in. Nothing in this policy restricts rights or remedies available under applicable Indian consumer law.
Eligible returns and remedies
Contact us if your product arrives damaged, leaking, defective, expired, incorrect, incomplete or materially different from its description. Following assessment, we will arrange an appropriate refund or, with your agreement, a replacement. Rights for non-delivery or late delivery apply as required by law.
Change-of-mind returns
Because these are skincare and personal-care products, we do not offer discretionary returns or exchanges for change of mind, incorrect selection by the customer, or preference regarding fragrance or texture. Opened or used products are not eligible for change-of-mind returns. This hygiene restriction does not prevent a claim concerning a defective, unsafe, misdescribed or otherwise non-compliant product.
How to report a problem
Please report visible damage, missing items or incorrect products within 7 calendar days of delivery to help us investigate promptly. Provide your order number, a description of the issue and photographs where reasonably available. The 7-day reporting request does not extinguish statutory rights or claims for defects that become apparent later. An unboxing video is not a mandatory condition.
Return arrangements and costs
Contact us before sending a product back. We will provide return instructions and the appropriate return address or collection arrangements. Retain the product, packaging and batch details where possible. For a verified damaged, defective or incorrect product, Mlics will bear reasonable return-shipping costs. A missing outer box alone will not automatically invalidate a statutory claim. Do not send returns to an unconfirmed address.
Refund method and TAT
Once the claim is assessed, we will notify you of the outcome and explain any rejection. Approved refunds will be initiated within 5–7 business days of approval. Where inspection of a returned item is reasonably necessary, we will explain this requirement and assess it promptly after receipt. Refunds go to the original payment method; for cash-on-delivery orders, an agreed bank or UPI refund may be arranged securely. Your bank or payment provider may require additional time to credit the funds. Contact us if an initiated refund has not arrived within the timeframe advised by your payment provider.
For a fully refunded order resulting from our error or defective goods, the applicable original standard shipping charge will also be refunded. For partial refunds, charges will be addressed fairly according to the affected items and applicable law. Store credit or a replacement will not be imposed instead of a refund where a refund is legally due.
Cancellation
Contact us as soon as possible to request cancellation before dispatch. If dispatch has not occurred, we will cancel the order and refund amounts paid. After dispatch, cancellation may no longer be possible; applicable return and consumer-law remedies remain available. We do not charge a cancellation penalty.
Customer support
For assistance, contact Mlics at support@mlic.co or +91 9099944422. Please include your order number where applicable.